1. Information Sharing
Privacy is important; we will not sell, rent, or lease your personally identifiable information to third parties. Unless we are required by law, we will not share the personal data you provide online with other third-party vendors. We will cooperate with law enforcement authorities.
2. Data Collected
Data Storage Location
We are a USA-based company that operates web servers hosted in the United States. Our hosting provider adheres to the EU/US “Privacy Shield”, ensuring your data is securely stored and GDPR compliant.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
You must have one or more purchase codes on our website to receive product support. These purchase codes will be stored together with support expiration dates and your user data. We need this to provide you with downloads, product support, and other customer services.
Support Data
You can submit support tickets for assistance if you are registered on our website and have a valid support account.
Comments
When you leave comments on the website, we collect the data shown in the comments form and the IP address and browser user agent string to help detect spam.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy, and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service; they are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics on our site to anonymously report site usage. No personalized data is stored. If you want to opt out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with vital information to inform them about news/changes;
- Checking the accounts’ activity to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and ensure that administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies are installed from YouTube, and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files placed on your machine to help the site provide a better user experience. In general, cookies retain user preferences, store information for shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to turn off cookies on this site and others. The most effective way to do this is to turn off cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN, CloudFlare, to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more privacy information here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged-in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
- wordpress_logged_in_{hash}: WordPress uses this to authenticate logged-in visitors, password authentication, and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the user database table. This is used to customize your view of the admin interface and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the user database table. This is used to customize your view of the admin interface and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, we cannot keep or view your personal information.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters, when they need support, need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third parties in a way that reveals any of your personal information, such as email, name, etc. The only exceptions to that rule are for partners we have to share limited data with to provide the services you expect from us. Please see below:
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield,” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long Do We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data to recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This protocol encrypts user communications with the servers so that third parties do not capture or hijack personally identifiable information without authorization.
In case of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users, and attempt to reset passwords.
9. Your Data Rights
General Rights
Do you have a registered account on this website, or have you left comments? In that case, you can request an exported file of the personal data we retain, including any additional data you provided.
Please feel free also to ask that we delete any stored personal data. This does not include any data we must keep for administrative, legal, or security purposes. In short, we cannot erase data vital to your being an active customer (i.e., basic account information like an email address).
If you wish to erase all of your data, we can no longer offer you support or other product-related services.
GDPR Rights
Your privacy is critically important to us. In the future, with the GDPR, we aim to support the standard permits residents of the European Union to use our Service. Therefore, intends to comply with the European General Data Protection Regulation. For more details, please see the EU GDPR Information Portal.
10. Third-Party Websites
We may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance, and we’d like to let you know that we’re not responsible for their conduct.
All social media sharing links displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please keep in mind that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights that are enforceable by third parties or require disclosing any personal information relating to members of the Service or Site. InfoStarBase bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links
11. Release of Your Data for Legal Purposes
It may become necessary or desirable for legal purposes to release your information in response to a government agency or private litigant’s request. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for a civil action, criminal investigation, or other legal matter. Suppose we receive a subpoena affecting your privacy. In that case, we may elect to notify you to allow you to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information to third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages arising from or relating to releasing your information to a request from law enforcement agencies or private litigants.
Any transfer of personal data for legal purposes will only be done in compliance with the laws of the country in which you reside.